מדיניות פרטיות

This policy explains what information Webot Technologies Ltd (“WEBOT”, “we”) collects, how we use it and the choices you have. It applies to our website, webot.co.il, and to the WEBOT application at app.webot.co.il (together, the “Service”).

WEBOT is a work platform for real-estate agents: managing leads and clients, managing properties, matching buyers to properties, WhatsApp messaging, call summaries, digital signatures and a calendar that can be synchronized with Google Calendar.

• Your account and your use of the Service. WEBOT decides how this information is processed and is responsible for it.
• Information you manage in WEBOT about your own clients (contacts, conversations, call recordings, documents). You own this information and WEBOT processes it on your behalf, under the Data Processing Agreement that is part of our Terms of Use.

• Details you give us: your name, phone number, email address and the agency you work with, when you leave your details on our website, open an account or contact us.
• Account and billing: your plan, invoices and payment history. Card details are entered with and stored by our payment processor; WEBOT does not receive or store your full card number.
• Content you add to the Service: clients and leads, properties, meetings and tasks, notes, documents sent for signature and message templates.
• Communications handled through the Service: WhatsApp messages sent and received on numbers connected to WEBOT, and phone calls that pass through a WEBOT virtual number, including their recordings, transcripts and summaries.
• Sign-in information: if you sign in with Google or another sign-in provider, we receive your name, email address and profile picture from that provider.
• Information from services you choose to connect, such as Google Calendar (see section 5) and a WhatsApp Business account.
• Usage and device information: pages viewed and actions taken in the Service, browser and device type, IP address and log data. In the application we may record sessions (what happens on screen) in order to solve problems and improve the product.
• Cookies and similar technologies: on the website, for analytics and for measuring our advertising; in the application, to keep you signed in and for product analytics.
• Public information: real-estate listings and posts that are publicly available online, which we display inside the Service.

• To provide and operate the Service and its features.
• To give you support and training.
• To bill you and manage your subscription.
• To keep the Service secure and to prevent abuse.
• To understand how the Service is used and to improve it.
• To contact you about the Service, and to send you updates and offers about WEBOT, which you can stop at any time.

We do not sell personal information.

Connecting Google Calendar to WEBOT is optional. If you choose to connect it, Google shows you exactly which permissions WEBOT is asking for and you approve them yourself. This section describes how WEBOT accesses, uses, stores and shares the information it receives from Google.

What WEBOT accesses

• The email address of your Google account, to identify the connection and show you which account is connected.
• The events on your primary Google Calendar: title, description, location, start and end time, the names and email addresses of guests, and whether you created the event. When you first connect we import events from the previous 30 days and up to 180 days ahead; after that we receive changes as they happen.
• The name and time zone of that calendar, so times are shown correctly.

WEBOT does not access your Gmail, your Google Contacts, your Google Drive or any other Google data.

How WEBOT uses it

• Showing your Google events in your WEBOT calendar, next to the meetings and tasks you manage in WEBOT.
• Writing to your Google Calendar. Meetings you create, change or delete in WEBOT are created, changed or deleted in your Google Calendar, so the two calendars stay identical. Tasks are written to Google Calendar only if you turn that option on.
• WhatsApp reminders to you about your upcoming meetings, including meetings that came from Google Calendar.
• WhatsApp invitations to your meeting guests, only if you turn this on. The option is off by default. When it is on, a mobile phone number that you wrote in an event you created is recognized as a guest, and WEBOT sends that person a WhatsApp invitation, updates and a reminder on your behalf. The message contains the date and time of the meeting, your name and your phone number. It does not contain the title, description or location of the event.
• Answering you in the AI assistant. When you ask the WEBOT assistant about your schedule or ask it to schedule something, the details of the relevant events are processed by our AI provider in order to answer your request.

What WEBOT does not do with it

• We do not sell Google user data and we do not use it for advertising.
• We do not use Google user data to develop, improve or train generalized AI or machine-learning models, and our AI provider is not permitted to use it to train its models.
• Events that come from your Google Calendar stay private to your account. They are not shown to your colleagues or to your office manager in WEBOT.
• Our staff do not read your Google Calendar data, unless you ask us for help and agree to it, it is needed to investigate a security issue or abuse, or the law requires it.

Who it is shared with

Google user data is transferred only to the service providers that are needed to deliver the features above, and each receives only what its task requires: our cloud hosting and database provider (Google Cloud), the WhatsApp Business Platform (Meta) for the reminders and invitations, and our AI provider (Anthropic) when you use the assistant. Beyond that, we transfer it only to comply with the law, to protect the security of the Service, or as part of a merger or acquisition, and in that last case only with your explicit prior consent.

Limited Use

WEBOT’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

How it is stored and protected

The information is stored on Google Cloud Platform and is encrypted in transit and at rest. The access keys that Google issues to WEBOT for your calendar are kept on our servers only; they are never sent to your browser and are never visible to other users.

How long it is kept, and how to delete it

• Disconnecting. You can disconnect at any time from the calendar settings in WEBOT. When you do, WEBOT stops synchronizing, revokes its access with Google and deletes the stored access keys and connection details. You can also remove WEBOT’s access from your Google account, at myaccount.google.com/connections.
• Events that were already synchronized. Events that were copied into your WEBOT calendar stay there after you disconnect, until you delete them. Events that WEBOT created in your Google Calendar stay in your Google Calendar.
• If your subscription ends. Synchronization stops right away: WEBOT no longer reads from or writes to your Google Calendar. Within 7 days WEBOT then disconnects by itself, exactly as if you had disconnected: it revokes its access with Google and deletes the stored access keys and connection details.
• Deletion on request. You can ask us at any time to delete the Google Calendar information that WEBOT holds about you by writing to [email protected]. We delete it within 30 days.

Changes

If we change the way WEBOT uses Google user data, we will update this policy and ask for your consent before using your data in the new way.

Several features of the Service use AI models: the assistant (in the application and on WhatsApp), the transcription and summary of calls, and the analysis of leads and listings. To produce a result, the relevant content is sent to the AI provider we work with (currently Anthropic and Google), which processes it on our behalf. WEBOT does not use your content to train AI models.

• Service providers that process information on our behalf: cloud hosting and databases (Google Cloud), messaging (Meta, for the WhatsApp Business Platform), telephony and SMS providers, AI providers (Anthropic, Google), payment processing (Cardcom), analytics tools, and the system we use to manage our own relationship with our customers.
• Your office. If your account belongs to an office in WEBOT, colleagues and managers in that office may see information according to the permissions set in the office.
• The people you contact. Messages and documents you send through the Service reach the recipients you choose.
• Legal requirements and safety. When the law requires it, or when it is needed to protect the rights and safety of our users, the public or WEBOT.
• Business changes. If WEBOT is involved in a merger, acquisition or sale of assets, and we will let you know before your information is transferred.

The Service is hosted on Google Cloud Platform. Some of our service providers process information outside Israel, including in the European Union and the United States.

We protect information with encryption in transit and at rest, access controls and access for our staff limited to what their role requires. No system is completely secure; if you believe your account was compromised, write to us right away at [email protected].

We keep information for as long as your account is active and for as long as it is needed for the purposes described here, including meeting legal obligations such as keeping invoices. You can delete content yourself inside the Service, and you can ask us to delete your account and its information.

• Access, correction and deletion. You may review the information we hold about you and ask us to correct or delete it, by writing to [email protected]. We answer within 30 days.
• If you are a client of an agent who uses WEBOT, the agent is responsible for your information. You can contact the agent directly, or write to us and we will pass your request on.
• Marketing messages. You can stop them at any time by replying to the message or by writing to us.
• Connected services. You can disconnect Google Calendar or any other connected service at any time in the Service’s settings.
• Cookies. You can block or delete cookies in your browser settings; some parts of the Service may then not work properly.

The Service is intended for business users aged 18 and over. We do not knowingly collect information from children.

When we update this policy we change the date at the top of the page. If a change is significant, we will also let you know in the application or by email.

The Service is operated by Webot Technologies Ltd, Israel. Questions and requests about privacy: [email protected].